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Privacy Policy

Keystone Marriage Counselling Pretoria
Effective Date: 28-Sep-2025
Last Revised: 28-Sep-2025

1. Introduction

At Keystone Marriage Counselling Pretoria (“we,” “our,” “us”), your privacy is important. We are committed to protecting your personal information and respecting your confidentiality. This Privacy Policy explains what data we collect, why we collect it, how we process it, and your rights regarding that information.

By using https://marriagecounsellingpretoria.co.za/, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Contact information: Name, email address, phone number, postal address

  • Counselling-related information: Appointment requests, service preferences, and details voluntarily shared in forms or emails

  • Technical information: IP address, browser type, device details, operating system, and site usage data

  • Cookies and tracking: Session cookies, analytics cookies, and preferences cookies (see Section 5)

  • Communication records: Emails, enquiries, and any feedback provided through our site or other channels.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent: When you complete a form, sign up for updates, or accept cookies

  • Contractual necessity: To schedule and deliver counselling services

  • Legitimate interest: To improve our website, prevent fraud, and respond to enquiries

  • Legal obligations: To comply with professional and regulatory requirements under South African law (e.g., POPIA) and international frameworks (GDPR, CCPA where applicable).

4. Use of Information

We use collected information to:

  • Provide counselling services you request

  • Communicate about appointments, services, or enquiries

  • Improve our website and services

  • Comply with professional standards and legal duties

  • Send carefully considered updates or resources (only with your consent).

5. Cookies

Our website uses cookies to improve your browsing experience. These include:

  • Essential cookies: Necessary for site functionality

  • Analytics cookies: To understand how visitors use the site

  • Preference cookies: To remember settings like language or region

You may disable cookies through your browser settings, but some features may not function properly.

6. Sharing of Data

We do not sell or rent personal information. We may share limited data with:

  • Service providers: IT support, hosting, analytics platforms

  • Regulatory or legal bodies: If required by law or professional standards

  • Counselling associates: Only when directly involved in your care and with your consent.

All third parties are bound by confidentiality and data protection obligations.

7. Data Retention

We retain personal data only as long as necessary:

  • Counselling records: Minimum of 5 years, as required by professional standards

  • Website enquiries: Up to 24 months

  • Analytics data: Up to 26 months, anonymised where possible

When data is no longer needed, it is securely deleted or anonymised.

8. Data Security

We implement appropriate safeguards including:

  • Secure servers and encrypted connections (SSL/HTTPS)

  • Restricted access to counselling records

  • Regular review of security measures

  • Staff training on confidentiality and data protection.

9. Data Breach Notification

If a personal data breach occurs that poses a risk to your rights, we will:

  • Notify you without undue delay

  • Provide details of the breach, risks, and protective steps

  • Report to regulators where legally required.

10. International Data Transfers

If data is transferred outside South Africa (for hosting or processing):

  • We ensure safeguards are in place (e.g., GDPR Standard Contractual Clauses)

  • Data will only be transferred to countries with adequate data protection standards.

11. Your Rights

You have the following rights regarding your personal data:

  • Access to the data we hold about you

  • Correction of inaccurate or incomplete information

  • Deletion of data (subject to legal obligations)

  • Restriction or objection to processing

  • Data portability (where applicable)

  • Withdrawal of consent at any time (without affecting prior lawful processing).

Requests can be made via the contact details below.

12. Severability

If any part of this Privacy Policy is found invalid or unenforceable, the remainder will remain in full effect.

13. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of South Africa. Any disputes shall be resolved under the jurisdiction of South African courts.

14. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted with a new revision date. Please review it regularly.

15. Contact Information

If you have questions, concerns, or requests about your personal data, contact us:

Email: marriagecounsellingpretoria@gmail.com
Address: 414 Cliff Avenue, Waterkloof Ridge Ext 2, Pretoria, 0181, South Africa

⚖️ This policy aligns with POPIA, GDPR, and CCPA frameworks, ensuring confidentiality, lawful processing, and robust data protection for all clients.